Mentors and Consultants

Professional Career

Dr. Nagpal's career spans over 31 years at the Confederation of Indian Industry (CII), where she served as a Principal Counsellor. During her tenure, she facilitated numerous companies in adopting and improving through Total Quality Management (TQM), Total Productive Maintenance (TPM), Lean methodologies, Six Sigma, and Breakthrough Management. Her significant contributions include:

• Learning and Implementation of TQM: She trained under Professor Tsuda in Japan and subsequently introduced TQM practices to various companies in India through cluster approaches and individual consultations.

• Certification as a TPM Instructor:Dr. Nagpal was certified by the Japan Institute of Plant Maintenance after an industrial mission to Japan.

• Breakthrough Management: She learned from Prof. Shoji Shiba, a Padma Shri awardee, and was certified as a faculty member for the Visionary Leaders for Manufacturing (VLFM) program, supported by the Japan International Cooperation Agency (JICA).

• Flow Manufacturing:Dr. Nagpal gained expertise in Flow Manufacturing under the guidance of Mr. Furuhashi, with JICA's support.

• Business Excellence Assessments: She led numerous assessments for business excellence, particularly in the infrastructure, automotive, and public sectors, advocating for quality improvement practices.

• ISO9000 Lead Auditor: As the first Lead Auditor for ISO9000, she assisted many companies in implementation and conducted several lead auditor courses.

• Early Career:Dr. Nagpal has also worked as a Log Analyst for Schlumberger in Dubai and taught at Pune Engineering College, St. Xavier’s, and NIIT.

Professional Expertise

Dr. Nagpal is renowned for her skills in training, consulting, and conducting assessments on the Business Excellence framework (CII) and through the Kaizen Institute.

Awards and Recognitions

Dr. Sarita Nagpal’s extensive experience and dedication to quality management have significantly contributed to the improvement of business practices and international collaborations, particularly between India and Japan.

Dr. Nagpal's contributions have been widely recognized:

• Order of the Rising Sun, Gold Rays with Rosette: Awarded by the Emperor of Japan for strengthening India-Japan relations.

• Harsha Award (2017): Presented by the Indian Society for Quality for her efforts in introducing TQM to companies.

• Dr. K Kumar Award for Quality: Conferred by the Society of Automotive Engineers and Kaizen Institute for promoting and supporting the implementation of Quality, TQM, and Kaizen in India.